At Autodeskey.com, we strive to provide high-quality Autodesk software products and excellent customer service. If you are not satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product key or license was not activated.
- The wrong product was delivered due to an error on our part.
- There was a technical issue preventing product activation, and our support team was unable to resolve it.
2. Non-Refundable Items
Refunds will NOT be issued in the following cases:
- The software has been downloaded and activated successfully.
- The wrong product was purchased due to customer error.
- A refund request is made after [X] days from the purchase date (Specify your refund window, e.g., 7 or 14 days).
- The request is based on a change of mind or personal preference.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [Your Email] with your order details.
- Provide Proof: Include proof of purchase and a description of the issue.
- Processing Time: Refund requests are reviewed within [X] business days. If approved, the refund will be processed to the original payment method within [X] days.
4. Exchanges
- If you received the wrong product, we will exchange it for the correct one at no additional cost.
- Exchanges must be requested within [X] days of purchase.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account.
- Contact your payment provider, as it may take time before the refund is officially posted.
- If the issue persists, contact us at [Your Email].
6. Contact Us
For any refund or return inquiries, please contact us:
🌐 Website: autodeskey.com