Refund Policy

Refund and Returns Policy
Effective Date: 2024/1/10

Thank you for shopping at Autodesk Key Store. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 1 year to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please contact us at Support@autodeskkey.store or by phone to initiate the return process. We will provide you with a return authorization.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different one, contact us at Support@autodeskkey.store or by phone. Please note that we only replace items if they are defective or damaged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at Support@autodeskkey.store or by phone.

By making a purchase on Autodesk Key Store, you agree to the terms of our Refund and Returns Policy.